Job Description

We are seeking a skilled IT Support Specialist to join our team and provide technical assistance to our staff and volunteers. You will be responsible for maintaining our IT infrastructure, troubleshooting issues, and ensuring smooth operations across our organization.

Responsibilities:

• Provide technical support to staff for hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults
• Set up new users' accounts and profiles and deal with password issues
• Maintain inventory of all equipment, software, and licenses
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment

Requirements:

• Proven experience as an IT Support Specialist or similar role
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms (Windows, Linux, macOS)
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• BSc/BA in computer science, IT or relevant field (or equivalent military training)
• Ex-servicemen with relevant technical experience are strongly encouraged to apply

Compensation & Benefits

Job Description

We are looking for a Customer Service Representative to join our team. You will be responsible for helping our beneficiaries and donors by providing excellent service and support through various communication channels.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person
• Provide information about our programs and services
• Resolve customer complaints with patience and understanding
• Maintain records of customer interactions and transactions
• Process donations and provide receipts
• Guide beneficiaries through application processes
• Collaborate with other departments to ensure customer satisfaction

Requirements:

• Proven customer support experience
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with empathy
• Basic computer proficiency
• Patience and ability to work with diverse populations
• High school diploma or equivalent (college degree preferred)
• Ex-servicemen with relevant experience are encouraged to apply

Compensation & Benefits

Job Description

We are seeking a Data Analyst to help us make data-driven decisions that improve our programs and services for ex-servicemen. You will be responsible for collecting, processing, and analyzing data to provide actionable insights.

Responsibilities:

• Collect and interpret data from various sources
• Analyze results using statistical techniques
• Identify patterns and trends in complex data sets
• Develop and implement databases and data collection systems
• Create visualizations and reports to communicate findings
• Monitor performance and quality control plans
• Work with management to prioritize business and information needs

Requirements:

• Proven experience as a Data Analyst or similar role
• Strong knowledge of Excel and data analysis tools (SQL, Python, R, etc.)
• Experience with data visualization tools (Tableau, Power BI, etc.)
• Strong analytical skills with attention to detail
• Ability to translate complex data into actionable insights
• BSc/BA in Mathematics, Economics, Computer Science or related field
• Ex-servicemen with relevant experience are encouraged to apply

Compensation & Benefits